TULSA, OK and CINCINNATI, OH, United States, via ETELIGIS INC., 11/03/2014 – – UniRush, LLC’s Prepaid Visa RushCard announced today that it has chosen Enacomm, a leading provider of intelligent customer interactions technology, to deliver enhanced cardholder security features while at the same time improving its customer self-service experience. The prepaid pioneer will be implementing Enacomm’s next-generation, multi-factor authentication technology that utilizes voice biometrics and enables mobile knowledge-based authentication (KBA). Enacomm will also help RushCard enhance its customer service offerings with smart call routing, advanced analytics and by facilitating personalized interactions.
“RushCard was established more than 10 years ago to empower people without traditional banking relationships through products and services that provide greater control over their financial lives,” said UniRush CEO and Chairman Rick Savard, who took the reins of RushCard in January of this year. “Protecting our members’ financial and personal information is a critical part of this mission. In a world plagued by sophisticated white-collar crime, technology partners like Enacomm enable RushCard to deliver security to protect our customers’ financial assets and identity from being stolen.”
To protect their customers, RushCard will employ Enacomm’s eKBA™, mobilized authentication of customers through state-of-the-art technology. This will include superior caller verification methods that rely on basic information, voice biometrics technology provided by Enacomm and will allow RushCard to protect cardholders by verifying customers based on the identity of their unique voice prints.
In addition to putting new security measures into effect, Enacomm recently implemented its self-assisted service solution for RushCard. This solution focuses on creating intelligent customer interactions with a highly-evolved Interactive Voice Response (IVR) system. Other Enacomm products that RushCard will be using include:
– ENCART™, Enacomm’s Network Call Allocation Routing Tools that provide dynamic real-time load balancing among call centers for incoming calls;
– ViA®, Enacomm’s analytics tool for call centers featuring real-time IVR and CTI (computer telephony integration) reporting, monitoring and alerting;
– Engage™, a single, browser-based console that will allow RushCard to enhance and direct its IVR systems
“RushCard revolutionized the payments industry as one of the first prepaid cards,” commented Enacomm CEO Michael Boukadakis. “Enacomm is excited to help UniRush protect what it has built with advanced, multi-factor authentication of cardholders that delivers peace of mind.”
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. To learn more about how Enacomm can help your organization enhance its data security measures and protect against financial fraud, visit www.enacomm.net.
About UniRush, LLC
Co-founded in 2003 by entrepreneur and philanthropist Russell Simmons, UniRush, LLC, revolutionized the payments industry when it launched one of the first prepaid Visa cards. RushCard provides instant access to a set of basic financial services for millions of Americans who cannot or choose not to establish a traditional banking relationship. For more information on RushCard, please visit www.rushcard.com.
Enacomm® is a registered trademark of Enacomm, Inc.
SOURCE: Enacomm, Inc.