TULSA, OK, United States, via ETELIGIS INC., 04/16/2015 – – Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it will join partner VoiceVault, which specializes in identity verification solutions for the financial services market, at the PAYMENTS 2015 conference. Enacomm and VoiceVault will be speaking on the use of voice biometrics in payments during an “end-user experience” session. The companies will also be showcasing Enacomm Voice Authentication™ (EVA), an application that enables reliable log-in and transactional authentication of customers from any phone, any time.
During the conference, Enacomm Chief Executive Officer Michael Boukadakis will sit on the panel, “Voice Biometrics in Payments: When, Where, How?” Julia Webb, Executive Vice President of Sales and Marketing for VoiceVault, will moderate the session, which is set to explore the use of voice authentication in the call center for prepaid card holders and how cost savings are achieved while improving the customer experience. Additional panelists include Derek Top, Senior Analyst of Opus Research, and Steve Hoffman, Chief Executive Officer of SayPay Technologies. The session will take place from 8:00 AM – 9:00 AM on Tuesday, April 21 in Room 225-227.
“Voice biometrics authentication is a critical piece of the payments security puzzle,” said Boukadakis. “While the transition to EMV-enabled chip cards will help thwart the production of counterfeit cards, card-not-present threats represent a major segment of the identity fraud crisis.”
EVA will be spotlighted during a 15-minute video presentation from VoiceVault. To watch the three-minute segment on EVA, go to http://www.enacommweb.net/Eva-video.html.
PAYMENTS 2015 is taking place April 19-22 at the New Orleans Morial Convention Center in New Orleans, Louisiana. Topics include the ACH Network, Card Payments, Digital/Mobile, End User Experience, Game Changers & Disruptors, Risk & Security and Strategy – all of pivotal importance to payments professionals.
For updates on Enacomm’s involvement at PAYMENTS 2015, follow @Enacomm on Twitter.
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. To learn more, go to www.enacomm.net.
Enacomm® is a registered trademark of Enacomm, Inc.
SOURCE: Enacomm, Inc.